Terms and Conditions
The following policies apply:
1. Any cancellations or changes to the dates of the booking made within 48 hours of date of arrival; will incur a fee equivalent to the first night's accommodation. Early departure whilst in-house may incur a fee of one night's accommodation. No show will incur a fee equivalent to one night's accommodation.
2. A valid credit card will be required to secure all bookings at the time of making the booking. The first night’s accommodation is processed as a deposit 48 hours prior to your date of arrival and the payment for the balance of your stay is required on check in. The Belmore All Suite Hotel accepts Visa, MasterCard, American Express or JCB Cards.
3.Guests will be required to complete our registration terms and conditions upon arrival. A $100.00 (AUD) credit card pre-authorisation and valid photo identification is required on check in for each room booked and will be held as guarantee on the room and any incidental charges. Your Financial Institution will release the transaction in accordance with their guidelines and regulations.
4.Check in time is from 14.00pm – 20.00pm. Guaranteed check in time is after 14.00pm. Our reception closes at 20.00pm so if you are arriving after this time, you will need to contact reception to arrange check in. If you do not arrive by 22.00pm on the day of arrival without alerting the Hotel, the entire reservation may be released and the first night’s accommodation will be charged. Any deposits or pre-payments may be forfeited.
5. If you are checking in after hours, please note full payment for the room/s and a pre-authorisation of $100.00 (AUD) per room is required and will be processed prior to 20.00pm on the day of arrival to guarantee an after-hours check in. Part payments will not be accepted.
6. Check out time is 10.00am. Check out after this time will incur additional charges.
7. Rates (AUD) as per Studio are per room, per night and a maximum of two people. Rates (AUD) as per One Bedroom Apartment are per room, per night and are for a maximum of two people. Rates as per Two Bedroom Apartment are per room, per night for four people. A maximum of five people per Two Bedroom Apartment with an additional fee of $55.00 AUD per night for the additional person including a rollaway bed – prior notification is required as extra bedding is limited. None of the rooms have sofa beds.
8. Child Policy: Infant 0 - 2 years inclusive. Child 3 - 11 years inclusive. Adult 12 years and above. Additional bedding will incur additional charges. Please contact the Hotel direct for applicable charges. Additional bedding consists of a rollaway bed OR a porta cot.
9. Please note extra charges do apply for additional guests for all our packages, please contact the Hotel direct for the additional costs associated with each package.
10. The Belmore All-Suite Hotel reserves the right to relocate any booking to a Hotel of same standard. All bookings are subject to availability.
11. You must be at least 18 years of age to book hotels on this website and to check in. If you cannot provide valid photo identification, your booking will be cancelled without refund.
12. The Belmore All-Suite Hotel does not accept liability for any errors or omissions on this website. The Belmore All-Suite Hotel makes every effort to ensure all information is accurate, however cannot guarantee that the site is free from errors or faults. The Belmore All-Suite Hotel reserves the right to amend information listed on this site at any time.
13.Guests agree that all information given for the booking is true and correct. Credit card details must be the same as the name on the booking. Bookings may be rejected by The Belmore All Suite Hotel at any time if this information fails to meet this requirement.
14. All credit card holders must be present for us to charge their credit card unless a credit card authorisation form has been completed prior to arrival. For more information on this, please contact the Hotel.
15. The Belmore All Suite Hotel has a strict "No Entertaining/Party" policy. There is a zero tolerance to excessive noise and disturbances; there are to be no more people in the apartment at any time other than the specified number of guests in your reservation. Anyone found in breach of this policy will have their entire stay cancelled and be asked to leave without refund.
16. All rates quoted are NETT to The Belmore All Suite Hotel (unless otherwise arranged in writing).
17. Parking is subject to availability and is not guaranteed. There is a limit of 1 vehicle per room booked. Additional vehicles will need to park offsite. Our car park is monitored by CCTV.
18. Group bookings (2 or more rooms) are subject to group booking conditions. Please contact the Hotel direct regarding group booking terms and conditions.
Recording your email address: We will only record your email address if you authorise us to do so. It will only be used for the purpose for which you have provided it and will not be added to a mailing list unless you authorise us to do so. We will not use your e-mail address for any other purpose, and will not disclose it, without your consent. Your data will only be shared within The Jamberoo Group of Companies, that include: Jamberoo Action Park, Steamers Bar and Grill, City Beach Function Centre and The Belmore All Suite Hotel, Wollongong. There may be times where we will send you offers, promotions and announcements which we think will be of interest to you.